Good grievance procedures are as important as disciplinary procedures.
If a grievance is not dealt with according to the statutory procedures, the employee may be able to lodge a complaint with a tribunal. Should they then be successful with that claim, the business could then be ordered to pay extra compensation as a fine for not following correct procedures.
Grievance procedures are needed:
- To provide individuals with a course of action, should they have a complaint which they are unable to resolve through regular communication with their line manager.
- To provide points of contact and timescales to resolve issues of concern.
One of our consultants can attend grievance meetings to ensure they do not head in the wrong direction.