Our client is looking for a full-time Deputy Practice Manager and Treatment Coordinator

Reporting to the Practice Manager, the job holder will be responsible for assisting with the operational growth and performance of the clinic in-line with agreed strategy, patient care regulations, and clinical best practice.

The job holder will also be responsible for the coordination and management of Consultant’s diaries and providing outstanding customer care through personalised communication.

Hours of Work: 7.30am – 4.00pm / 11.30pm – 8.00pm – rotated

Saturday Mornings as required

Key responsibilities

  • Deputise in the absence of the Practice Manager.
  • To oversee a specialised patient journey, focusing on outstanding customer care through personalised communication.
  • To assist with the recruitment, selection, and induction of new team members
  • To proactively identify and manage any operational risks or threats that might arise during the growth of the clinic.
  • Promotes and sells the practice and its services by demonstrating their true value to prospective patients
  • Build a relationship with consultants and all external providers
  • Enthusiasm about the practice and treatments on offer
  • Deals with patient phone calls and correspondence
  • Builds instant rapport with patients and creates a positive environment
  • Highly organised and structured including managing future appointments and diaries
  • Responsible for keeping up to date with Mandatory training and e-learning

Person Specification

  • Strong organizational and prioritization skills
  • Excellent customer care skills
  • Confident, friendly, and professional manner builds rapport with patients and staff
  • Maintain total patient confidentiality specifically in regard to personal and financial data
  • Excellent verbal and written communication skills
  • Excellent typing and keyboard skills with the confidence to adapt to and navigate new software

Qualifications and Experience

Essential

  • Educated to A-Level
  • Knowledge and understanding of CQC standards and requirements
  • Strong People Manager
  • IT proficient

Enhanced DBS required

Job Types: Full-time, Permanent

Salary: £26,000.00-£28,000.00 per year

Schedule:

  • Monday to Friday
  • Weekend availability

Please get in touch if you would like to know more.