How to be assertive at work

Being assertive at work is important because it enables clear and effective communication, ensuring that ideas, needs and concerns are heard and addressed. Assertiveness can help build respect and trust among colleagues, and plays a crucial role in conflict resolution. Assertive employees are also often better at setting boundaries and managing their workload, leading to improved job satisfaction and reduced stress.

Who should attend?

Suitable for all employees regardless of level.

Learning outcomes

  • Understanding assertiveness
  • Building self awareness
  • Communication techniques
  • Setting boundaries
  • Conflict resolution


  • £400

Delivery times

  • 2 hours
The Bespoke HR experience

  • Expert trainer specialises in learning and development.
  • Practical training method – with scenarios to work through and interactive style.
  • Sessions can be tailored to your business requirements and learning levels.
  • Sessions are delivered remotely or in person.

About the trainer:

Katy Wade
Katy is a fully qualified CIPD professional with a postgraduate diploma in HR management and an Advanced Certificate in Employment Law. Katy has over 20 years of experience working mainly in the hospitality industry. She is passionate about supporting businesses to develop their teams; from recruiting the right person to implementing a sound learning and development strategy.