Performance management

Performance management is essential in any business with employees. Not only does it ensure staff, processes and systems are in tune with the business objectives, but it can flag up potential issues in advance. Managing performance effectively can help managers understand if and when employees need guidance but boost retention and improve motivation.

Who should attend?

  • This workshop is suitable for anyone who manages staff and is responsible for performance reviews or appraisals.
  • This applies to experienced managers and those who may not have delivered reviews before.

Learning outcomes

  • Understand the difference between conduct and capability
  • How to set expectation levels, objectives and timescales
  • How to deal with a conduct issue
  • Identifying fair reasons for dismissal
  • Understanding the disciplinary process


  • Face to face: £500 (can be taken from the equivalent of your plan hours)
  • Online: £400 (as above)

Delivery times

  • Face to face: 2.5 hours
  • Online: 2 hours.
The Bespoke HR experience

  • Expert trainer specialises in learning and development.
  • Practical training method – with scenarios to work through and interactive style.
  • Sessions can be tailored to your business requirements and learning levels.
  • Sessions are delivered remotely or in person.

About the trainer:

Katy Wade
Katy is a fully qualified CIPD professional with a postgraduate diploma in HR management and an Advanced Certificate in Employment Law. Katy has over 20 years of experience working mainly in the hospitality industry. She is passionate about supporting businesses to develop their teams; from recruiting the right person to implementing a sound learning and development strategy.