How to help staff with the cost of living

Blog post header about cost of living crisis

Research suggests that nine out of 10 people see the cost of living as an important issue facing the UK. As employers you have a duty of care for your employees, but should that extend to helping them deal with the cost of living crisis? In many cases, some employees are struggling to afford to travel to work. If you’re running an SME then increasing wages isn’t always a feasible option. So, what can you do to help staff with the cost of living?

1. Offer financial wellbeing support

Stigma still exists around debt and many struggle to ask for help. Employers should also create a culture of support, where staff are able to talk about their concerns. The CIPD advises creating a financial well-being plan in three steps:

  • Let staff know about the government’s Money and Pensions Service which provides free, confidential, and independent money and debt advice.
  • Communicate company benefits to the staff so that they are aware of what’s available to them.
  • Communicate with employees and line managers about the financial challenges and opportunities they may be facing. This will help to break down the stigma.

The next step is to expand the policy and commit to paying a fair and livable wage, supporting in-work progression, expanding any benefits packages, and offering financial education. We also partner with Wellness Cloud, which provides wellness support for staff (and comes as part of our HR plans for clients). Read our guide to supporting your employees’ financial wellbeing.

2. Reduce staff travel where possible

Many are concerned about affording to be able to travel to work and meetings. If employees have to travel for meetings, can they meet more than one person during the day so that the meetings are condensed into a day which will save you on the number of expenses incurred.

Another option is to introduce travel loans for staff to cover (however we would always recommend putting in place a loan agreement, get in touch with us for more detail). Some train/bus operators also offer discounts for season tickets so employees could check they are getting the best value when they travel.

3. Look at your workspace

Where do staff want to work? What is best for your business? Consider using staff surveys to understand whether staff would like to be in the office or a combination. For some small businesses, a good option is to look at scaling down and sharing office space. This means that they can retain space when they need it, but eliminate the large overheads of renting space that may be empty for a large proportion of the time.

4. If you do need to make salary increases, use a benchmark calculator

This will ensure you are not paying above or below the market rates and keep you in line with competitors.

5. Find alternatives to salary increases

At Bespoke HR we gave staff supermarket vouchers to help with the cost of living. We now provide food so that staff can make lunch in the office. As small business owners, we know that pay increases are not sustainable so we felt this was a good way to help employees who appreciated it.

6. Set up flexible benefits or an Employee Assistance Programme

Employee Assistance Programmes can also assist staff with a range of support from counselling to legal and advice on what to do if they are struggling financially. Read our guide to setting up a flexible benefits scheme.

7. Look at salary sacrifice options

Salary sacrifice allows employees to access benefits before being taxed. Staff can exchange part of their salary for non-cash benefits (these include childcare vouchers or cycle-to-work schemes).

8. Make sure your payroll is efficient

Getting paid on time (and accurately) is essential for any employee. To minimise stress and anxiety make sure your payroll process is efficient. A YouGov study found that one in five UK workers stated anxiety over poor communication around pay prompts them to think about looking for a new job. Common mistakes to avoid when it comes to payroll include:

  • Updating tax codes / using the wrong codes: encourage employees to check Gov gateway to ensure they are on the right tax code.
  • Calculating partial months and daily rates: mistakes can often be made here with staff being under or overpaid.
  • Make sure additional deductions are not taxed: such as expenses that are not subject to tax and NI.
  • Make payslips available in time for payday so that staff have something to reference.

Points to consider

  • If employees want to take on an additional job to help cover the rising cost of living, consider how this impacts their contract with you. If secondary employment does not impact their current employer’s interests or greatly impacts an employee’s performance, then it should be something you consider allowing. If you agree to secondary employment (within reason) for employees, then the ‘Restrictive Covenants’ section of their contracts should be reviewed.

Other useful resources to help staff with the cost of living

  • MoneySavingExpert has a calculator to help work out how much the energy cap increase will mean for households. It also has advice for those struggling to pay energy bills.
  • Citizens Advice has guidance for anyone struggling with the cost of living.

Get in touch if you would like more advice.

Written by:

Marketing Team
Marketing Team - We are a team of HR and business consultants based in Guildford, Surrey and work with hundreds of clients across a range of industries ranging from healthcare, hospitality and finance to media, manufacturing and IT.