Outsourcing HR: what you need to know
Here’s our guide to outsourcing HR for your business, including what to look for in an outsourced HR consultancy.
Do you need HR support?
Your time is consumed with recruiting for your business or dealing with staff issues. Or you’re aware that your documents are out of date and your business is not legally protected. Alternatively, perhaps you’re experiencing growth in your business and know that HR is no longer something you can choose to ignore. Sound familiar? Then it’s time to look for outsourced HR support. Whatever your scenario, outsourcing HR is a huge relief for many business owners. Getting professional support means your business is protected because your staff are looked after and you can focus on running your company.
Outsourcing HR: what to look for in an HR consultancy
There are many options available for businesses looking to outsource HR. These range from small independent consultancies to large nationwide HR providers. So where do you start, and what should you look for?
- Ideally, a provider’s HR consultants should hold relevant CIPD certificates. This ensures they are fully trained in all aspects of HR. If your provider includes employment law specialists this is a huge bonus. Access to independent employment law advice can be costly. If you can include this within your fee this will give you considerable cost savings.
- Work out what you want from an outsourced HR provider. Do you want a face for your business; someone who will come into your office, meet your staff and work alongside you? Or are you happy to speak to HR advisors on the phone as and when you need support?
- If you want a hands-on approach from your HR provider look at where they are based. Can they travel to your premises and meet your staff? Don’t be put off if they are not just around the corner. Most providers are geared up to work remotely and are available at the end of the phone.
- Look at their website. Do they have good customer case studies and testimonials from other clients? This also demonstrates the sectors they work in and whether they understand your business and industry.
- Don’t assume bigger is better. Smaller, local providers have as much expertise in-house as larger HR consultancies. These sometimes appear faceless to small business owners who are looking for a more personal approach.
How much does outsourced HR cost?
Cost varies from provider to provider and some charge per project, per day or per hour. Some HR advisors offer a tiered package system that gives you access to a specific number of hours per month. The cost also depends on how long you need the support. You can pay for ad-hoc projects or sign into long-term agreements so you know you have peace of mind that your business is fully protected. For example, a simple plan giving you two hours of support per month could cost around £160. Or for around 32 hours per month, you could expect to pay around £1920 per month.
Questions to ask when outsourcing HR
- Understand the fees your HR consultancy is charging. Check whether travel is included or is billed in addition. Make sure you know if you’ve used up your allocated hours each month.
- Ask about the availability of consultants. Can you get advice whenever you need it or will you be talking to a call centre and a different member of staff every time you call?
- Find out whether you have a dedicated HR consultant for your business. This is someone who can get to know you and fully understand your perspective.
Compare outsourced HR providers
- Speak to a few HR consultants. Not only does this help you to compare quotes but you can get a gut feel for which company will work best and fit in with your ethos and values.
- Many HR consultancies will be happy to chat through your requirements, understand what you need, and offer some free HR advice on the best approach before you sign up.
- Look at what’s included in a plan from each HR provider. Will they charge extra for travel time and are there any additional hidden add-ons? Use our free HR provider comparison tool to understand what’s included in a quote and what’s not.
Negotiating an outsourced HR contract
- Be clear about the tasks you’re outsourcing. Are they administrative or more strategic? This will help you to establish how much you should be paying and what to expect.
- Understand the value of the contract. Typically if it’s low-grade admin tasks expect to pay £25-£30 per hour, but if it’s strategic advisory it could be between £70 – £100 per hour.
- Establish how long you need the support. Is it an ad-hoc project or do you need support long-term?
- Be clear on your aims and objectives and set your expectations from the start. This way you are all clear on what you hope to achieve, and your provider can work closely with you to realise this.
Typically, outsourcing HR can save your business money without the need to employ an in-house HR Manager and gives you the peace of mind that your business is protected for the future.
We can help with your HR requirements – drop us a line to find out how.
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